Articles

Bad Software: Overview

Bad Software: Table of contents

Bad Software: Chapter 1

Customer Satisfaction: Liability for Bad Software and Support. SSPA Executive Forum, October 1997.

Customer Satisfaction: Software Customer Dissatisfaction. May, 1997.

UCC Article 2B:Detailed objections to August 1, 1998 Article 2B draft.

UCC Article 2B: Restricting Competition in the Software Industry: Impact of the Pending Revisions to the Uniform Commercial Code. Ralph Nader’s Appraising Microsoft conference, November, 1997.

UCC Article 2B: Article 2B is Fundamentally Unfair to Mass-Market Customers. Analysis submitted to the American Law Institute, October 1997.

UCC Article 2B: Legal Issues and Software Quality: Keynote presentation at the7th annual meeting of the Software Division of the American Society for Quality, Montgomery AL, October, 1997.

UCC Article 2B: Software Liability. Pacific Northwest Software Quality Conference, October, 1997.

UCC Article 2B: Engineer’s overview (A new law of software quality)

UCC Article 2B: Not quite terrible enough software: SEPG conference presentation, March 1997.

UCC Article 2B: Problems from the customer’s view. Part 1: Underlying Issues. UCC Bulletin, Jan, 1997.

UCC Article 2B: Problems from the customer’s view. Part 2: List of key issues. UCC Bulletin, Feb, 1997.

UCC Article 2B: Defining a serious bug under 2B

UCC Article 2B: What remedies are available to customers

UCC Article 2B: Hypothetical examples–how 2B treats breach of warranty

UCC Article 2B: Letter: Controversy over consumer-side publicity of 2B issues.

Digital Signatures: The Insecurity of the Digital Signature, September, 1997.

Law of Software Quality: Quality cost analysis: benefits and risks. The economics of software quality.

Law of Software Quality: Software negligence and testing coverage

Law of Software Quality: Liability for defective documentation

Law of Software Quality: Liability for defective content

Law of Software Quality: Computer malpractice Law of Software Quality: Lawsuits, lawyers, and quality-related costs

Software Testing Contracts: Dispute resolution

Software Testing Contracts: Indemnification and warranties

Software Testing Contracts: Outsourcing successfully

Software Testing Contracts: Outsourcing checklist