Bad Software is a book about getting your money’s worth when you buy computer
software. We wrote it to help you get a refund, support, or compensation for significant losses caused by defective software. Bad Software will help you explore your legal rights. We spend more time suggesting ways
to negotiate with publishers than sue them, but if they won’t play fair, you can make them wish that they had.

Testing Computer Software is a pragmatic introduction to software quality control
and currently the best seller in the field. Winner of the Award of Excellence
in the Society for Technical Communications’ Northern California Technical
Publications Competition.